Returns and Exchanges

Not happy with your watch strap? No problem. You can return or exchange it as described below. The full legal details are in our Terms and Conditions.

Returns – 14-day right of withdrawal

You have the right to return your order within 14 days from the day you received it, without giving any reason.

1. Let us know within 14 days by emailing [email protected] with your name and order number. You can also use the model withdrawal form in our Terms and Conditions.
2. Send the item back to us within 14 days after you have notified us. Put a note in the envelope with your name and order number.

Return address:
Wristyard.com
Gärsnäsgatan 6
212 28 Malmö
Sweden

You pay the cost of returning the item. You may try the strap on your watch, but please keep it clean and unworn, as you are liable for any loss of value caused by handling beyond what is needed to try it.

Refunds

We refund the price of the item and the original standard shipping cost no later than 14 days after you notified us of your return. We may wait to refund until we have received the item or you have shown proof that you have sent it. The refund is made using the same payment method you used for your purchase.

Exchanges

Want a different size, colour or model? Email us within 14 days of receiving your order and send the item back with a note saying what you would like instead. We will send the new item as soon as we receive your return. If the new item has a different price, we will refund or charge the difference.

Faulty or incorrect items

If an item is faulty, damaged in transport or not what you ordered, contact us with your order number and a photo. We will replace or refund it and pay the reasonable return costs. Your statutory right to complain about faults lasts three years from delivery under Swedish law (and at least two years everywhere in the EU).

Questions?

Email [email protected] and we will help you.