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These terms and conditions apply to all purchases made by consumers at wristyard.com. By placing an order you accept these terms. Please read them carefully and save or print a copy for your records.
Wristyard.com is a trading name of Tid & Ting AB, a company registered in Sweden.
Company registration number: 559191-0160
VAT number: SE559191016001
Approved for F-tax and registered for VAT.
Address: Gärsnäsgatan 6, 212 28 Malmö, Sweden
Email: [email protected]
Phone: +46 73 677 86 80
When you place an order, you will receive an order confirmation by email. The contract between you and us is concluded when the order confirmation has been sent. Please check the confirmation and contact us as soon as possible if anything is incorrect. The contract is concluded in English.
We reserve the right to cancel an order if a product is out of stock or if there is an obvious error in price or product information. If this happens, we will inform you and refund any amount already paid in full.
All prices are stated in euros (EUR) and include VAT. Shipping costs are shown before you complete your order. The available payment methods are shown in the checkout.
For deliveries outside the EU, import duties, taxes and customs fees may be charged by the authorities in the destination country. These are not included in our prices and are paid by the recipient.
Watch straps and other items are sent by letter post unless otherwise stated or requested by the customer.
Shipping is free worldwide on orders over €59. Below €59, shipping costs €5.95 within the EU and €8.95 outside the EU.
We usually dispatch your order the working day after payment has been received. Delivery within Sweden normally takes 3–5 working days; deliveries to other countries take a few days longer. Weekends and public holidays may delay delivery. Unless otherwise agreed, we will deliver your order no later than 30 days after the contract was concluded. If we cannot, we will contact you, and you have the right to cancel your purchase and receive a full refund.
The risk for the goods passes to you when you, or someone you have appointed, take physical possession of them. We are not responsible for late or failed delivery caused by an incorrect or incomplete delivery address given by the customer.
As a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the goods. If your order is delivered in several parcels, the period runs from the day you receive the last item.
How to withdraw: To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example an email to [email protected] or a letter to the address above. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient that you send your notice before the withdrawal period has expired.
Returning the goods: You must send the goods back to us without undue delay and no later than 14 days after the day on which you informed us of your withdrawal. You pay the direct cost of returning the goods. Return address: Wristyard.com, Gärsnäsgatan 6, 212 28 Malmö, Sweden.
Refund: If you withdraw, we will refund all payments received from you, including the cost of the original standard delivery, without undue delay and no later than 14 days from the day we were informed of your decision to withdraw. If you chose a more expensive delivery method than the cheapest standard delivery we offer, we do not have to refund the additional cost. We will use the same payment method as you used for the original purchase, unless you have expressly agreed otherwise; you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have provided proof of having sent them back, whichever is earlier.
Condition of the goods: You may handle the goods in the way you would in a shop to establish their nature, characteristics and functioning, for example by trying a strap on your watch. You are liable for any diminished value of the goods resulting from handling beyond what is necessary for this, for example clear signs of wear or damage.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Wristyard.com (Tid & Ting AB), Gärsnäsgatan 6, 212 28 Malmö, Sweden, [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________
Ordered on / received on: ______________________
Order number: ______________________
Name: ______________________
Address: ______________________
Signature (only if this form is sent on paper): ______________________
Date: ______________________
If you would like to exchange an item for another size, colour or model, contact us and we will help you. Exchanges follow the same deadlines as the right of withdrawal. Read more on our Returns & Exchanges page.
If an item is faulty, damaged in transport or not as described, you have the right to complain under the statutory legal guarantee. Under Swedish law you can make a complaint about a fault that was present when you received the goods for up to three years after delivery. This does not limit any rights you have under the mandatory consumer protection rules of the country where you live; within the EU, the legal guarantee is always at least two years.
Please contact us within a reasonable time after you discovered the fault (a complaint made within two months is always considered timely). Describe the fault and include your order number and, if possible, a photo. If the complaint is approved, we will repair or replace the item, or give you a price reduction or a full refund. We pay the reasonable return costs for approved complaints.
Wear and tear from normal use, and damage caused by accidents or incorrect use, are not covered.
We process your personal data in accordance with the EU General Data Protection Regulation (GDPR). Read more in our Privacy Policy.
If you are not satisfied, please contact us first and we will do our best to find a solution together with you.
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We will follow ARN's recommendations. If you live in another EU country, you can also get free help from the European Consumer Centre in your country (ECC Sweden for cross-border purchases from Sweden).
These terms are governed by Swedish law. This does not deprive you of the protection given by mandatory provisions of the law of the country where you live. Disputes are settled by a Swedish general court, unless the mandatory rules of your country of residence give you the right to bring the case in a court there.
We may update these terms from time to time. The terms that apply to your purchase are the ones published on our website when you placed your order.
